Privacy Policy

1. Introduction

Welcome to Hexologic, the innovative hexagonal Sudoku puzzle game! This Privacy Policy explains how Hexologic Game ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our mobile application and website.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our puzzle game, regardless of how you access it - through mobile apps, our website, or other platforms.

                Your Privacy Matters: We believe in minimal data collection and maximum transparency. We only collect information necessary to provide you with the best puzzle-solving experience.
            

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Username, email address (optional for cloud save)
Game Preferences: Difficulty settings, visual themes, sound preferences
Support Communications: Messages you send to our support team
Feedback: Ratings, reviews, and suggestions you provide

2.2 Automatically Collected Information

Gameplay Data: Puzzle completion times, difficulty levels played, achievements unlocked
Device Information: Device type, operating system, app version, unique device identifiers
Usage Analytics: How you interact with our game, feature usage, session duration
Performance Data: Crash reports, loading times, technical errors
Location Data: Approximate location (country/region) for localization purposes only

Data Type	Purpose	Legal Basis	Retention Period
Game Progress	Save your puzzle achievements and progress	Legitimate Interest	Until account deletion
Analytics Data	Improve game features and user experience	Legitimate Interest	24 months
Device Information	Ensure compatibility and prevent fraud	Legitimate Interest	12 months
Contact Information	Provide customer support and updates	Consent	Until withdrawal of consent

3. How We Use Your Information

3.1 Primary Uses

Game Functionality: Saving your progress, maintaining achievements, providing personalized puzzle recommendations
Performance Optimization: Analyzing gameplay patterns to improve puzzle difficulty curves and user interface
Customer Support: Responding to your questions, troubleshooting issues, providing technical assistance
Security: Detecting and preventing fraud, unauthorized access, and technical issues

3.2 Communication

Sending important updates about the game
Notifying you about new puzzle packs or features
Responding to your support requests and feedback
Sharing tips and strategies to improve your puzzle-solving skills

Important: We will never sell your personal information to third parties. We do not use your data for targeted advertising beyond our own game-related content.

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our game:

Cloud Storage Providers: For game save synchronization across devices
Analytics Services: Google Analytics (anonymized data only)
Crash Reporting: To identify and fix technical issues
Customer Support: Help desk platforms for managing support requests

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

Protect our legal rights and comply with legal processes
Investigate potential violations of our terms of service
Protect the safety and security of our users and the public
Defend against legal claims or disputes

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
Access Controls: Limited access to personal data on a need-to-know basis
Regular Audits: Periodic security assessments and vulnerability testing
Data Minimization: We collect only the information necessary for game functionality
Secure Storage: Personal data is stored on secure, access-controlled servers

                Security Notice: While we take comprehensive measures to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your device software updated.
            

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

🔍 Right to Access

Request a copy of the personal information we hold about you, including your game progress and settings.

✏️ Right to Rectification

Correct any inaccurate or incomplete personal information in your account.

🗑️ Right to Erasure

Request deletion of your personal data and game progress (subject to legal obligations).

⏸️ Right to Restrict Processing

Limit how we process your personal information in certain circumstances.

📦 Right to Data Portability

Receive your personal data in a structured, machine-readable format.

❌ Right to Object

Object to processing of your personal data for legitimate interests or direct marketing.

Exercising Your Rights: To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website and mobile app use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies Used

Essential Cookies: Required for basic game functionality and security
Performance Cookies: Help us understand how you use our game to improve features
Preference Cookies: Remember your game settings and preferences

For detailed information about our cookie practices, please see our Cookie Policy.

8. International Data Transfers

Our game is available worldwide, and your information may be processed in countries other than your own. We ensure appropriate safeguards are in place:

Adequacy Decisions: We transfer data to countries with adequate data protection laws
Standard Contractual Clauses: Legal frameworks approved by data protection authorities
Privacy Shield: Compliance with EU-US and Swiss-US Privacy Shield frameworks (where applicable)
Encryption: All international data transfers are encrypted and secured

9. Children's Privacy

Hexologic is designed to be enjoyed by puzzle enthusiasts of all ages, but we take special care with children's privacy:

Age Restrictions: Our game is suitable for ages 4+, but we do not knowingly collect personal information from children under 13 without parental consent.

We do not request personal information beyond what's necessary for gameplay
No behavioral advertising is directed toward children
Parents can contact us to review, modify, or delete their child's information
We comply with COPPA (Children's Online Privacy Protection Act) requirements

If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Game Progress: Retained until you delete your account or request data deletion
Analytics Data: Anonymized and retained for up to 24 months for service improvement
Support Communications: Retained for 3 years for quality assurance and legal compliance
Account Information: Deleted within 30 days of account deletion request
Marketing Preferences: Retained until you withdraw consent

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes:

We will post the updated policy on our website and in our mobile app
We will update the "Last updated" date at the top of this policy
For significant changes, we will notify users via email or in-app notification
Continued use of our services constitutes acceptance of the updated policy

We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Third-Party Services

Our game may integrate with third-party services that have their own privacy policies:

App Stores: Google Play Store, Apple App Store (download and update information)
Social Media: Sharing achievements on social platforms (optional)
Cloud Services: Game save synchronization across devices
Analytics: Google Analytics for usage statistics (anonymized)

We recommend reviewing the privacy policies of these third-party services to understand their data practices.